Delivery Information
Delivery
Information.
Lead Times & What to Expect.
Every product page shows a specific delivery estimate on its ‘Delivery & Returns’ tab — always check there for the most accurate lead time for your item.
As a general guide:
- In-stock items — dispatched within 1–3 working days.
- Made-to-order & bespoke items (e.g. custom seating, specific finishes) — typically 10–25 working days as these are manufactured for your order.
- Heavy goods (e.g. dining benches, large storage) — 3–5 working days via pallet delivery. See our full Heavy Goods Delivery guide →
Need it faster? Next-day delivery is available on many in-stock items. Call us on 01279 972 616 and we’ll confirm the fastest option for your order.
Gold Delivery Service
Available on selected items, our Gold Delivery Service takes the hassle out of receiving large furniture. Look for the Gold Delivery option on eligible product pages.
- Booked time slot — delivered on a day and time that suits you.
- Room of choice — carried inside and placed exactly where you need it.
- Assembly included — professionally assembled where applicable.
- Packaging removed — all waste taken away, leaving your space ready to use.
Not sure if Gold Delivery is available for your item? Call us on 01279 972 616 or email help@coboltfurniture.co.uk and we’ll check for you.
Our Delivery Partners
We use a mix of trusted UK carriers and our own vehicles to make sure your order arrives safely and on time.
Where We Deliver
We deliver across the whole of the UK. Standard delivery to the UK mainland is free on every order, with no minimum spend.
Receiving Your Order
- Someone must be in to sign. For security, all deliveries require a signature. We cannot leave items unattended or with neighbours.
- Delivery window: Monday to Friday, 7am–6pm.
- Missed delivery? If no one is available, the carrier will attempt redelivery. Please note that failed deliveries may incur a redelivery charge.
- Check your items on arrival. Open and inspect your order as soon as possible. If anything is wrong, let us know within 48 hours.
Damaged or Faulty Items
If something arrives damaged, don’t worry — we’ll sort it out. Here’s what to do:
- Take clear photos of the damage and the packaging.
- Email them to help@coboltfurniture.co.uk with your order number.
- We’ll get back to you as a priority and arrange a replacement or refund.
Please report any damage within 48 hours of receiving your order so we can resolve it quickly.
Questions About Delivery?
Our team can help with lead times, delivery access, and any specific requirements for your site.
