Returns & Cancellations
Returns Policy.
We want you to be completely happy with your purchase. If something isn’t right, here’s how our returns process works.
Standard Stock Items — 30-Day Returns
Changed your mind or an item isn’t quite right? You can return standard stock items within 30 days of delivery, provided they are:
- Unused, unassembled, and in their original condition
- In the original packaging (please don’t write on or damage the box)
- Authorised by our team before being sent back
This 30-day returns window applies equally to business buyers and individual consumers.
Important: You Must Contact Us First
All returns need to be authorised before you send anything back. Email help@coboltfurniture.co.uk with your order number and we’ll issue a Return Authorisation Number and guide you through the next steps. Items returned without authorisation cannot be accepted.
Bespoke & Made-to-Order Items
Items manufactured to your specification (custom colours, sizes, fabrics, or finishes) are non-returnable and non-refundable unless faulty. A 24-hour cooling-off period applies from the time the order is placed. After 24 hours, production costs may have been incurred and cancellation may not be possible, or may be subject to a cancellation fee.
Bespoke and made-to-order items are clearly identified on the relevant product pages. If you’re unsure whether an item is made to order, please check with us before placing your order.
How to Return an Item
Three simple steps:
Get Authorisation
Email help@coboltfurniture.co.uk with your order number and the reason for returning. We’ll reply with a Return Authorisation Number and instructions.
Pack & Return
Repack the item securely in its original packaging. Attach any return labels to the outside of the box — do not write directly on the product packaging.
Once your return is authorised, we’ll advise whether we can arrange a collection for you (which may be subject to a fee) or whether you’ll need to return the item using an insured courier of your choice. Return shipping costs are the Buyer’s responsibility unless the item is faulty.
Inspection & Refund
Once we’ve received and inspected the item, your refund will be processed within 10 working days to your original payment method. A restocking fee of up to 25% may apply — we’ll confirm any fees before you return the item, so there are no surprises.
Damaged or Faulty Items
This is different from a change-of-mind return. If your item arrived damaged or faulty, you don’t need to follow the process above — just:
- Take clear photos of the damage and the packaging
- Email them to help@coboltfurniture.co.uk with your order number
- We’ll arrange a replacement or refund as a priority — and we’ll cover return shipping
Please report any damage within 48 hours of receiving your order so we can resolve it quickly.
Your Statutory Rights
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, individual consumers (not acting for business purposes) have a statutory right to cancel an order for standard stock items within 14 calendar days of receiving the goods.
Our 30-day returns policy exceeds this statutory minimum. Your statutory rights are not affected.
WICKHAM HALL, NEW MEAD BARN, BISHOP’S STORTFORD, CM23 1JG, UK
