Heavy Goods Delivery
Heavy Goods Delivery.
Some of our larger furniture items are delivered by pallet on a specialist vehicle. Here’s exactly what to expect, what you need to do, and how the process works.
How It Works
Any product marked ‘Heavy Goods’ on its product page will be delivered by pallet on a vehicle with a tail-lift — not by a standard courier. This is a safer, more secure way to transport large or heavy furniture items like dining benches, storage units, and desks.
Delivery is free to the UK mainland and typically takes 3–5 working days. Need it sooner? Call us on 01279 972 616 and we’ll see what we can do.
What Happens on Delivery Day
Three simple steps:
We Call You First
Our carrier will phone you to book a specific delivery day that works for you (Monday to Friday, 8am–6pm). No delivery will be attempted until you’ve confirmed the date. That’s why we need a valid phone number with every heavy goods order.
Delivery to Your Kerbside
The driver will arrive in a large vehicle with a tail-lift and lower your items on a pallet to the nearest accessible point outside your building. This is a kerbside delivery — the driver will not carry items inside your building or up stairs.
Check & Sign
Someone must be on site to sign for the delivery. Where possible, the driver will help remove items from the pallet so you can check everything is in good condition. Please have enough people available to move the items inside once the driver has left.
Before Your Delivery — Please Check
- ✓ Access: The delivery vehicle is large. Can it reach your building? Let us know if your road is narrow, has a weight limit, or has height restrictions.
- ✓ Drop-off point: Is the kerbside area paved and level? Pallet trucks cannot safely operate on gravel, grass, or uneven ground.
- ✓ Someone to sign: A named person must be available on site to accept and sign for the delivery.
- ✓ People to move items: The driver delivers to kerbside only. You’ll need your own staff to move furniture inside the building.
- ✓ Pallet disposal: In some cases the wooden pallet will be left with you. Please arrange for its disposal if needed.
If any of these are a concern, call us before you order and we’ll work out the best solution for your site.
Need It Delivered Inside?
If kerbside delivery doesn’t work for your project, ask us about our Gold Delivery Service. We’ll arrange a specialist team to bring your furniture inside the building, assemble it if needed, and remove all packaging — so your space is ready to use straight away.
Call 01279 972 616 or email help@coboltfurniture.co.uk to discuss your requirements.
Questions About Your Delivery?
Our team can advise on access, timings, and delivery options for your specific site.
