Privacy Policy

 

Privacy & Data Protection

At Cobolt Furniture, we believe trust is the foundation of good business. We are committed to protecting your personal information and being transparent about how we use it.

Thank you for visiting Cobolt Furniture. We respect your privacy and are committed to protecting the personal information that you provide to us. This privacy policy sets out how we collect, use, and protect your personal information in accordance with UK Data Protection Laws and the GDPR.

Note: Cobolt Furniture is a trading name of Displaysense Ltd. Wherever "we", "us", or "our" is used, it refers to Cobolt Furniture and our parent company.

1. Information We Collect

To provide you with the best service and ensure your furniture arrives safely, we collect certain information when you use our website.

Information You Give Us

When you place an order, request a quote, or contact our support team, we collect details such as your:

  • Name and Job Title
  • Delivery and Billing Address
  • Email Address and Phone Number
  • Payment Information (processed securely)
Information Collected Automatically

When you browse our site, we automatically receive your computer’s internet protocol (IP) address. We also use cookies to help us understand:

  • Browser and Device Type
  • How you interact with our site
  • Preferences to improve your experience

2. How We Use Your Information

We are in the business of selling furniture, not data. We use your information strictly to:

  • Fulfill your order: Getting your items to the right desk, on the right floor, at the right time.
  • Communicate with you: Sending order confirmations, delivery updates, or answering your queries.
  • Improve our store: Analysing site usage to make our website easier to use.
  • Prevent Fraud: Screening orders for potential risk to protect both you and us.
  • Marketing (with consent): If you opt-in, we may send you emails about new products or special offers. You can unsubscribe at any time.

3. Who We Share It With

We never sell your personal information to third parties for their own marketing purposes. We only share data with trusted partners essential to our operations:

Shopify: Our store is hosted on Shopify Inc. They provide the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application on a secure server behind a firewall.

Service Providers: We share necessary details with payment gateways (to process transactions) and logistics partners (couriers and pallet networks) to ensure your goods are delivered.

Legal Obligations: We may disclose your information if we are required by law to do so or if you violate our Terms of Service.

4. Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, or misuse. We use SSL encryption and other security technologies to protect your information during transmission and storage. While no internet transmission is 100% secure, we follow all PCI-DSS requirements and industry standards.

5. Your Rights (UK GDPR)

Under UK data protection laws, you have specific rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
  • Right to Erasure: You can ask us to delete your personal data (the "right to be forgotten").
  • Right to Object: You can object to the processing of your data for direct marketing.

If you wish to exercise any of these rights, please contact our team using the details below.

Questions regarding your privacy?

Our UK-based team is happy to answer any questions you have about this policy.

Business Hours: Monday - Friday, 9.00am - 5.00pm.
Policy last updated: 2025. We reserve the right to modify this policy at any time.